Join Our Hotline Volunteer Program!


Our Amazing Hotline Volunteers!

Join our Team as a Hotline Crisis Worker

Hotline volunteers receive 50-60 hours of intensive classroom, online and on-the-job training to handle crisis calls on our 24/7/365 hotlines. Training includes a 2-Day Applied Suicide Intervention Skills Training which is an evidence-based certification training. Some hotline training sessions are provided online, while others require your attendance at the training center.  A training fee of $100 is required and covers the materials provided to each trainee.

Weekly 3-hour commitment for 1 year required, with shifts available daytime, evenings and weekends, taking place at the call center in Arlington, VA. Applicants may be declined if their shift preference does not meet the current needs of the call center.

Application and interview required. Please review the training schedule below, as well as the shifts available for new volunteers.  For more information, contact Christina Holman or call (703) 625-8568 if you have questions.


—————April 2018—————


PRS CrisisLink is offering a hybrid training schedule to our volunteers.  Our model allows our crisis workers to fit the required education into their busy lives at their own convenience.  Join our training class with a kick-off weekend where you will learn the foundation and skills for active listening, crisis intervention, and suicide basics.  From there you will learn online through five different modules covering self-injury, mental illness, domestic and sexual violence, information and referral, and call center logistics. Please note that ASIST training is a mandatory prerequisite for the hotline training. Please see ASIST date options below.

Please review our training schedule to determine if this would be a good fit for you!

 Training Session





March 24, 2018

Rescheduled: April 14, 2018

9:00AM – 5:00PM

TBD (dependent on class size, may be at Arlington or Tyson’s)


March 25, 2018

Rescheduled: April 15, 2018

Session 1

April/May 2018 – TBD 9:00AM –  4:00PM


Session 2

April/May 2018 – TBD


All volunteers must attend 2-Day ASIST training. The next training will be held on:

April 14-15, 9am-5pm



If the training schedule works for you, and you would be interested in volunteering as a crisis worker on our hotline, please apply online. If you have questions, please email Christina Holman or call (703) 625-8568We look forward to hearing from you!


Available Volunteer Shift Times

Below, the blue boxes represent shifts available for new crisis workers. Each shift is 3 hours long and occurs once a week at the call center in  Arlington, VA. We are currently recruiting only for these shifts and most weekend availability is first come, first serve. 


More About the PRS CrisisLink Training Program


In the PRS CrisisLink classroom, volunteer crisis workers receive training in the following areas:

1. Active and Reflective Listening

2. Call or Text Process

3. Crisis De-escalation and Suicide Intervention and Prevention

4. Information and Referral

5. Sexual and Domestic Violence

6. Self-Injury

7. Mental Health Basics

8. Self-care and Emotional Labor

All elements of training in the classroom are required.  Trainees initially learn through role-plays with experienced crisis workers and other trainees. Once a trainee has successfully completed their role-play sessions, trainees receive 6-9 hours of supervised hours with an individual trainer on the hotline in which trainers are able to monitor and support the crisis worker’s development. After the successful completion of hotline training, each crisis worker enters into an Apprentice period in which crisis workers will be re-evaluated at the end of their first three months. It is our goal to ensure adequate support to all of our crisis workers as they provide this much-needed service to our community. All volunteer candidates are encouraged to ask questions at the group interview session to enhance their understanding before making the commitment with PRS CrisisLink.