Hotline and Textline Crisis Workers:

Our volunteers, on and off the hotline and textline, are heroes to PRS CrisisLink and the community. With nearly 120 volunteers answering phones, providing community training, advocating for services, and providing governance, CrisisLink is able to apply 81 cents of every dollar directly to programs — programs that save lives, enliven hope, and build communities.

PRS CrisisLink trains 60-80 crisis workers per year to operate and answer our hotline, textline and CareRing programs. Our Crisis Workers receive 55 hours of initial training, including ASIST certification (Applied Suicide Intervention Skills Training). As a dually accredited organization, we train crisis intervention skills, suicide intervention skills, Information & Referral skills and active listening as the foundation of our program. Each Crisis Worker receives didactic training, on-the job training as well as small group sessions to meet the needs of most learning styles. Every volunteer receives one on one mentoring and guidance to improve skills, process material and successfully integrate all of our Crisis Workers.

Being a volunteer Hotline Crisis Worker involves a major commitment. Please read about the hotline and textline requirements and complete the application you’re interested in on our website.

While the majority of our volunteers are highly trained hotline crisis workers, there is a place for anyone to help within our organization. Take a look at all of our current volunteer opportunities.

Questions? Contact Lauren Padgett, PRS Volunteer Manager of Volunteers & Events, at or call 703-531-6351.